privacy policy


Thank you for choosing Emirates. Our website respects your privacy and strives to protect your personal data. To learn more, please read our privacy policy below.


This Privacy Policy explains how we collect your personal data (under certain circumstances). It also outlines the procedures we have in place to safeguard your information. Finally, this policy details the choices you have regarding the collection, disclosure, and use of your personal data. By visiting this website directly or through another site, you agree to the practices described in this policy.


Protecting your data is very important to us. Therefore, your name and other information relating to you will be used to identify you as described in this Privacy Policy, and we will collect information only when necessary or directly relevant to our dealings with you.


We will retain your data for legal purposes or for the purposes for which it was collected. You will browse the site without needing to provide any personal data, and your personal identity will remain anonymous throughout your visit to the site and will not be revealed unless you have a private electronic account on the site that you access with a username and password.


The data we collect:

We may need to collect your information if you wish to place an order for an item from our website. We collect and store your data to track your purchases from our website, to secure any potential claims that may arise later, and to provide you with our available services. We may collect personal information including, but not limited to, your name, gender, email address, delivery address (if different), telephone number, mobile phone number, and payment details. We use the information you provide to enable us to process your orders and to provide you with the services and information offered on our website that you request. We will use the information you provide to manage your account with us, to verify your online financial transactions, to audit data downloads from the website, to identify website visitors, to develop and personalize the website's page designs and/or content, and to conduct various demographic research studies. We may send you requested information and copies, such as information about products and services, unless you object to being contacted about them. We may contact you via email, phone, or WhatsApp to provide you with details about other products and services if you... If you wish to do so, and if you prefer not to receive any promotional and marketing communications, please opt out of this option at any time. We may give your name and address to a third party who delivers your purchase order, for example, the delivery person or supplier. They may be able to store details relating to your current order on our site, but we cannot retrieve them directly as it is a security concern.


Other uses for your personal information:

We may use your personal information for surveys and market research, with your consent, for statistical purposes, while ensuring its complete confidentiality. You have the right to withdraw your consent at any time. We do not send any responses to any third party, and your email address or phone number will not be disclosed unless you choose to participate in competitions. We keep survey responses completely separate from your personal email. We may also provide information about us, our website or other websites, our products, sales, promotional offers, newsletters, and other related information about our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the “unsubscribe” link in any email sent to you. We will stop sending you this information within seven business days (every day except Fridays, Saturdays, and national holidays across the Gulf countries) of receiving your notification. We will contact you to clarify any information that is unclear. Some data may be used, while maintaining full privacy and confidentiality on the site, for other purposes, including verifying website locations and tracking visits to the site or links contained in emails when you subscribe to receive them. This anonymized data, which does not allow for your actual personal identification, may be provided to third parties, such as publishers. However, this data will not identify you personally as it is not personally identifiable.


Competitions:

With regard to any competition, we use the data to notify the winners and to advertise our offers. Find more details about the terms of participation in each individual competition.


Other parties and website links:

We may transfer your information to other companies in our group or to our agents and contractors to assist us with transactions related to this Privacy Policy. For example, we may use a third party to help us deliver products to you, receive payments from you, use your information for statistical and marketing research purposes, or assist our customer service team. We may also need to share information with a third party to protect against fraud and reduce credit risk. In the event that our company or part of it is sold, we may be required to transfer our databases, which include your personal information. Except as otherwise provided in this Privacy Policy, we will not sell or disclose your personal data to any third party without your prior consent unless necessary for the purposes set out in this Privacy Policy or if required to do so by law. The website may contain third-party advertisements, links to other websites, or frames from other websites. Please note that we are not responsible for the privacy policies of any third party or the content of those policies on other websites, nor are we responsible for any third party to whom we transfer your data in accordance with this Privacy Policy.


Cookies:

Accepting cookies is not a requirement for visiting the site. However, please note that the "Cart" functions on the site cannot be used, and no items can be ordered, without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the site. Your browser stores these files on your computer's hard drive. Cookies can be used to detect your Internet Protocol (IP) address, which saves you time when you are on or about to visit the site. We use cookies to ensure your convenience when browsing this site (for example, to remember your identity when you want to modify your shopping cart without having to re-enter your email address or phone number), and not to obtain or use any other information about you (for example, for targeted marketing purposes). You can configure your browser to not accept cookies, but this will limit your use of the site. Please be assured that our use of cookies does not involve any personal or private information and is virus-free. This site uses Google Analytics, a service provided by Google to analyze web pages.


To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by cookies about your use of this site (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the site, report site activity to the site operators, and provide other related services.


Site activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if that third party processes the information on Google's behalf. Google will not associate your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that you may not be able to use the full functionality of the site if you do so. By using this site, you consent to Google using your data as described and for the purposes detailed above.


Safety:

We use appropriate security technologies and procedures to prevent any unauthorized or illegal access to, loss of, or destruction of your information. When we collect data through the website, we store your personal information on a database within a secure electronic server.


We use firewalls on our servers, and when we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). This makes it difficult for any intruder to decrypt your information, although we cannot guarantee 100% security. We strongly advise against sending all your credit or debit card details when communicating with us electronically without encryption. We have physical, electronic, and procedural safeguards in place to protect the collection, storage, and disclosure of your information.


Our security procedures sometimes require us to ask you to verify your identity before disclosing your personal information. It is your responsibility to protect your password and computer from unauthorized use.